Complaints Procedure

Complaints Procedure

If you are unhappy with any aspect of our service, or wish to make a complaint, please contact the Practice Manager at Riversdale Surgery at

Mrs Elizabeth Davies
Practice Manager
Riversdale Surgery
10, Merthyr Mawr Road
Bridgend
CF31 3NL

Complaints can be made verbally or in writing.

If a formal response is required we will endeavor to provide this within 20 working days, in writing from a member of the Practice.
If we are unable to satisfactorily resolve your complaint we will give you details of whom else you can contact for further assistance.