Coronavirus Updates (PYB Health)

eConsult - Get StartedeConsult is open at 8.00am Monday to Friday. Once the allocated appointments have been booked for the day eConsult will be unavailable. This varies daily. Monday is always the busiest day.

MySurgery App. Your GP Surgery now have their own app

Information for Patients

To make an appointment

Please telephone the Practice to make your appointment on 01656 766866. Our phone lines are open from 8.00 a.m. to 12.00 p.m. and from 1.30 p.m. to 6.30 p.m.
Alternatively use our Econsult service to request advice or treatment by the end of the next working day.
When you request an appointment, we will ask the reason for the appointment and will direct your medical problem to the most appropriate service or healthcare professional who can help or support you.

You may request an appointment with a specific doctor and we will do our best to accommodate you, subject to availability.

We offer a mix of appointments- some face to face and some telephone consultations. We have appointments available on the same day and also some that can be booked in advance.

If you are unable to use a telephone or if you do not have access to one, please call into the practice to inform the receptionist who will assist you and ensure your records are updated.

If you are unable to keep an appointment, please ring the cancellation line open 24hrs: 01656 673355. This is most helpful as the free appointment could be taken by someone else

Urgent Appointments

If you feel that your problem is so urgent that it needs to be seen the same day, please inform the receptionist, who is here to help you. Urgent problems will be dealt with on the same day or immediately if necessary.


To request a housecall please telephone the surgery between 8.00 am – 11.00 am. Our doctors will only visit a patient at home when the patient is unable to attend the surgery due to illness or disability. We always encourage patients to come into the surgery because this is where the care can be provided. The doctors only have access to your full medical records at the surgery. Specialist equipment is here, examinations and tests can be carried out more easily and some conditions can only be treated at the surgery.

Please see Clinics and Services for other appointment services we offer

Emergencies and Accidents

In life threatening emergencies such as severe bleeding, collapse, unconsciousness or severe chest pains after the surgery is closed telephone 999

Out of Hours

For more information on our Out of Hours Service click here

Repeat Prescriptions

Please order your repeat medication by dropping your repeat slip into a community pharmacy or ringing the prescribing hub Mon to Fri 9am -4pm: 01656 311010, or via My Health Online (see our website for details) or post (by hand) your repeat slip through our letter box, marking which medication you require.
Please assign a pharmacy to your prescriptions so that you do not have to attend the surgery to pick them up.

News & Announcements

What to expect from your GP practice? Discover the different ways to access a GP.
Video: View on YouTube
English Flowchart: Download PDF
Welsh Flowchart: Download PDF

Parkrun Practice: Riversdale Surgery is proud to announce it is one of the first practices in Wales to become a Parkrun Practice. As a Parkrun Practice we will actively encourage staff and patients to participate in Parkrun as part of their overall health and wellbeing. Find out more.

Clinical Pharmacist: We now offer patients telephone consultations with a clinical pharmacist. This is often move convenient than making an appointment with the GP. Download the leaflet here

Repeat Prescriptions:
You can request your repeat prescription online via My Health Online.

Before using MHOL for the first time you must register. Please
click here to download the form for registration. Once you have completed the form you should return it to the Practice with the relevant forms of identification that are listed on the form.

If you are already registered for MHOL, Login here.

If you have a prescription query? Please complete the Prescription Query Form

Physiotherapy Self-Referral
Complete online self-referral form at: https://ctmuhb.nhs.wales/services/physiotherapy/bone-joint-and-muscle-problems/
or phone 01656 754390 (8am to 4pm Monday to Friday)

Public Health Wales Screening Division is inviting GP surgeries to help raise awareness of the Wales Abdominal Aortic Aneurysm Screening Programme (WAAASP). The aim of the programme is to halve the number of deaths from ruptured AAA by 2025 in 65 year old men living in Wales . View poster here

Are you a carer? Visit the new Bridgend Carers Centre website or call the Carers Benefit Hotline: 0800 132737

Find Out More: Organ Donation (Wales)

See our new ‘Useful Contact Numbers’ section for helpful non-surgery telephone numbers.

Download the ‘Statutory Sick Pay (SSP)’ PDF form.

Call Recording
All telephone calls are recorded for training and monitoring purposes.

MySurgery App

MySurgery App QR Code

Text Messages to Patients
If we have your current mobile telephone number, we will send you appointment reminder text notifications, invitations to clinics and health promotion information. Please ensure that we have your most up to date mobile telephone number so that you can benefit from this service, or for this service to continue if you are already receiving texts from us. (You can opt out of the text notification service at any time by contacting the practice).
Repeat Prescription Number
Phone 111 / Ffoniwch 111