Out of Hours Service

What are the Out-Of-Hours Services?

Commissioned By Cwm Taf Morgannwg UHB.

Out-of-hours services are the non-emergency health services provided when your GP surgery is closed. They are for patients who need to see a doctor urgently and who cannot wait until the surgery is next open.

The service is provided Monday to Thursday 6.30 pm – 8.00 am and weekends from 6.30pm Friday – 8.00am Monday and bank holidays.

Riversdale Surgery is not open on Saturday mornings.

How to Contact Out-of-Hours

Telephone 01656 766866 
Outside normal surgery hours there is a recorded message on the telephone – this message gives details of the out-of-hours cover.

Emergencies and Accidents

In life threatening emergencies such as severe bleeding, collapse, unconsciousness or severe chest pains after the surgery is closed: phone 999

NHS Direct Wales

You can ring NHS Direct Wales which is a confidential telephone service and open 24 hours a day every day. You can ask for advice if you are feeling unwell and unsure what to do. They can also tell you where to find your nearest doctor, pharmacy, dentist or support group.
Please see their website: NHS 111 Wales

Call Recording
All telephone calls are recorded for training and monitoring purposes.

MySurgery App

MySurgery App QR Code

Text Messages to Patients
If we have your current mobile telephone number, we will send you appointment reminder text notifications, invitations to clinics and health promotion information. Please ensure that we have your most up to date mobile telephone number so that you can benefit from this service, or for this service to continue if you are already receiving texts from us. (You can opt out of the text notification service at any time by contacting the practice).
Repeat Prescription Number
Phone 111 / Ffoniwch 111