Out-of-Hours Service

The out of hours service for our patients is run by Neath PortTalbot Local Health Board.

Riversdale Surgery is not open Saturday mornings.

What are the Out-Of-Hours Services?

Out-of-hours services are the non-emergancy health services provided when your GP surgery is closed in the evening, at night and throughout the weekends. They are for patients who ned to see a doctor urgently and who cannot wait until the next day.

Out-of-Hours operates:

Monday to Thursday –>  6:30pm – 8:00am

Weekends from 6:30pm Friday – 8:00am Monday (and bank holidays)

 

How to Contact Out-of-Hours

Telephone 01656 766866 and you will hear an answerphone message giving you another telephone number to call. Alternatively, you can ring NHS Direct Wales on 0845 4647. This is a confidential telephone service. You can ring for nurse advise if you are feeling unwell and unsure what to do. The can also tell you where to find your nearest doctor, pharmacy, dentist or support group.

 

What Will Happen When I Call?

Out of Hours is run by Neath PortTalbot Local Health Board and a trained call handler will answer your call and take some personal details and basic information about the problem you are calling about. They may need to ask about any medical conditions you have, and it would be helpful if you could provide details of any medication you are taking.

Call Recording

All telephone calls are recorded for training and monitoring purposes.

Text Messages to Patients

If we have your current mobile telephone number, we will send you appointment reminder text notifications, invitations to clinics and health promotion information.

Please ensure that we have your most up to date mobile telephone number so that you can benefit from this service, or for this service to continue if you are already receiving texts from us. (You can opt out of the text notification service at any time by contacting the practice).

Repeat Prescription Number
Phone 111 / Ffoniwch 111