You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated confidentially.
Respect for religious and cultural beliefs will be honoured.
Normally we will answer the telephone promptly and courteously.
You have a right to information about your own health (illness and treatment, possible side effects, prevention or recurring illness etc). We will offer medical advice and information for promotion of good health. You have the right to see your own medical records subject to the limitations of the law. A charge will be made.
Home visits will be made when requested and if a doctor feels that you are not well enough to attend the surgery. The final decision rests with the doctor.
We may give you test results when you telephone the surgery for them, or you may be asked to make an appointment with the doctor to discuss them.
If your doctor believes that you need a second opinion, then this will be arranged.
You will be given a time to see a doctor in accordance with the system used in this practice. If there is substantial delay for any reason, you will be given an explanation.
Repeat prescriptions will normally be ready in 48 hours from the surgery following your written request arriving at the surgery.