Patient’s Responsibilities

Please let us know if you are unable to keep an appointment. We can then offer your appointment to someone else. We have a 24 hour cancellation line telephone 01656 673355.

We ask you to treat our Doctors and all practice staff with courtesy and respect.

The first hour of the morning can be extremely busy. Please keep telephone calls brief. If possible,leave routine calls until later in the day.

You are responsible for your own health and that of your children. Please take the advice given to you at the practice. Let us know immediately if you change your address or name. Remember to give your phone number and postcode.

Please contact the surgery between 8.30 and 11am for a home visit during the day.

If tests are ordered for you , please ask your doctor or a member of staff about receiving the results.

Please read the practice booklet, to get the best out of the services available.

You can discuss any medical matter with the doctor, including asking for a second opinion.

Please check our patient information booklet for procedure for getting repeat prescriptions.

Call Recording

All telephone calls are recorded for training and monitoring purposes.

Text Messages to Patients

If we have your current mobile telephone number, we will send you appointment reminder text notifications, invitations to clinics and health promotion information.

Please ensure that we have your most up to date mobile telephone number so that you can benefit from this service, or for this service to continue if you are already receiving texts from us. (You can opt out of the text notification service at any time by contacting the practice).

Repeat Prescription Number
Phone 111 / Ffoniwch 111