Check it's not an emergency

Call 111 or 999 for urgent medical help if you have any of these as your request will not be seen immediately.

  • Crushing chest pain and tightness
  • New drooping on one side of the face, slurred speech, difficulty raising your arms, weakness, or numbness on one side of your body.
  • Severe difficulty breathing
  • Heavy bleeding that won't stop
  • Severe injuries
  • Feeling suicidal, wanting to harm yourself, or others.

Before contacting us, please consider the following.

Urgent Appointments 

If you feel that your problem is so urgent that it needs to be seen the same day, please inform the receptionist, who is here to help you. Urgent problems will be dealt with on the same day or immediately if necessary.

Please telephone the Practice to make your appointment on 01656 766866.

Our phone lines are open from 8.00 a.m. to 6.30 p.m.

All telephone calls are recorded for training and monitoring purposes.

Online Service for Non-Urgent Appointments 

Alternatively use our Econsult service to request advice or treatment by the end of the next working day.

Cancel my Appointment

If you are unable to keep an appointment, please ring the cancellation line open 24hrs: 01656 673355.

This is most helpful as the free appointment could be taken by someone else

House Calls 

To request a housecall please telephone the surgery between 8.00 am – 11.00 am.

Our doctors will only visit a patient at home when the patient is unable to attend the surgery due to illness or disability. We always encourage patients to come into the surgery because this is where the best care can be provided. The doctors only have access to your full medical records at the surgery. Specialist equipment is here, examinations and tests can be carried out more easily and some conditions can only be treated at the surgery.

Please see Clinics and Services for other appointment services we offer


In life threatening emergencies such as severe bleeding, collapse, unconsciousness or severe chest pains after the surgery is closed telephone 999


For more information on our Out of Hours Service click here