Did you know? As well as appointments on the day, we also offer routine doctors appointments up to a fortnight in advance – subject to doctors availability.

Booking Appointments Online:

You can now book your appointment online via My Health Online (MHOL).
Before using MHOL for the first time you must register. Please click here to download the form for registration. Once you have completed the form you should return it to the Practice with the relevant forms of identification that are listed on the form.
If you are already registered for MHOL, Login here

Making an Appointment

Our receptionists will ask you the reason for your appointment with the doctor so that we can help you receive the appropriate level of care and direct you to the correct member of the Team to deal with your health needs. Please be aware that reception staff, like all members of the team are bound by confidentiality rules. Any information given by you is treated in the strictest confidence. Your co-operation would be greatly appreciated. Please help us to help you.

In order for us to help all our patients and for the practice to run smoothly we need you to request your appointment by telephone. Patients who attend the surgery for an appointment may have to wait several hours before they see a Doctor.
Lines tend to be busiest between 9.00 and 11.00 am, so for non-urgent appointments and routine matters it is best to ring after 11.00 am. If you are unable to use a telephone or if you do not have access to a telephone, please call into the practice to make appointments. Please inform the receptionist who will ensure your records are updated.

Urgent problems will be dealt with on the same day or immediately if necessary.
Please attend the surgery whenever possible. The doctors are able to assess you better if they have access to your notes, computer record, and the facilities present in the surgery. We try to reserve house calls for patients who are too unwell to travel to the surgery.

Making an Appointment with a GP of your choice

You may request an appointment with a GP of your choice up to 2 weeks in advance. We will offer you that doctor’s next free appoinment. If you wish to have an appointment on the same day as your request, there are times when we may be unable to offer you an appointment with your choice of doctor and you might be given the next available time slot with any doctor on that day.

Please limit your complaints
Please try not to bring “lists of problems” to your appointment, it is very difficult for the doctor to deal with a number of problems effectively in a single appointment. It also is a major cause of long waiting times for the other patients.

Cancelling Appointments
We have a 24 hour cancellation line. The telephone number is 673355. It would be a big help to the Practice if you could ring this number and leave the details if you wish to cancel an appointment with the doctor or the nurse. We can then offer these appointments to other patients. (Did you know we average more than 200 non-attendances a month. That is the same as 10 surgeries – per month!!)

House Calls
Please request house calls between 8.30 and 11.30 am by telephone or in person. House calls should only be for conditions which prevent the patient attending surgery. If you are unsure as to whether a house call is required please telephone to discuss the problem with a doctor or receptionist. If you are worried the illness may be infectious or you are too unwell to wait, please let us know. We can arrange for you or your child to be seen in a clinic room immediately if necessary.

Out of Hours
For more information on our Out of Hours Service click here

Riversdale Surgery is not open on a Saturday or Sunday.

Call Recording

All telephone calls are recorded for training and monitoring purposes.

Text Messages to Patients

If we have your current mobile telephone number, we will send you appointment reminder text notifications, invitations to clinics and health promotion information.

Please ensure that we have your most up to date mobile telephone number so that you can benefit from this service, or for this service to continue if you are already receiving texts from us. (You can opt out of the text notification service at any time by contacting the practice).

Repeat Prescription Number
Phone 111 / Ffoniwch 111